The Best Backed Warranty in the Business

Pioneering the five year warranty, then taking it to the next level
 

Columbia was the first company to offer a five year warranty on their line of Automatic Taping Tools. The fact that Columbia are the only company manufacturing drywall tools in the world that does everything in-house from start to finish puts them on entirely different level. Columbia Taping Tools will not argue with you when you have a problem. They aren’t going to refer you to the fine print. Columbia will support you and your tools with an unprecedented level of customer service no matter what the issue. Columbia invented the five year warranty and plan to back it.

As their service agent and authorised dealer for New Zealand, Specialized can confirm that Columbia's statement has never been more true. Columbia Taping Tools has always upheld their warranty specifications and looked after their customers.

Columbia Taping Tools' warrants that:

"all products will be free from defects in material and workmanship under normal use and service for 5 years from the original date of purchase. The limited warranty does not cover the following wear parts; cutter blades, box blades and skids, corner finisher blades, cables, any and all rubber seals, gaskets, needles, O-rings, nyliner bearings, any and all springs, screens and rubber box wheels. This limited warranty does not cover damage which in the reasonable judgment of Columbia Taping Tools arises from loss, misuse, negligence, accident, corrosion or from substitution of non-Columbia parts".

Note: The limited warranty is conditioned upon the prepaid return of the equipment to Columbia Taping Tools, or an authorised Columbia warranty center. Proof of purchase date must be supplied by original owner as requested by Columbia Taping Tools if the limited warranty is to be valid. Repair or replacement will be made free of charge, and is exclusive and in lieu of any other warranties, expressed or implied. Every form of liability for direct, special or consequential damages or loss is expressly excluded and denied.

Warranty Repair Services

Specialized Construction Products Ltd provides factory Warranty and Repair services for Columbia Taping Tools', products as we are part of Columbia's global network of Dealers. If your tool needs repair please contact Specialized - or from whom you made the original purchase. Specific Dealers are equipped and authorised to provide Warranty work.  Specialized will advise you on this.

PROCESS:

Upon contacting Specialized, we will fill out a Warranty and Repair Form for you. The completed Warranty and Repair Form must be included with your Warranty Return Shipment. Once Columbia Tools have processed the form (24-48 hrs), Specialized will let you know what the next step will be.

If the tool in question is deemed warrantable we will let you know shipping instructions and take it from there.

Timeframe would depend on the repair in question.

If the item is to be replaced, a replacement will be sent (if one is available) within 24-48 hrs.

The limited warranty is conditioned upon the prepaid return of the equipment to Columbia Taping Tools through Specialized, New Zealand. Proof of purchase date must be supplied by original owner as requested by Columbia Taping Tools if the limited warranty is to be valid. Repair or replacement will be made free of charge, and is exclusive and in lieu of any other warranties, expressed or implied. Every form of liability for direct, special or consequential damages or loss is expressly excluded and denied.

WARRANTY REPAIR SHIPPING LOCATIONS

If you have any issues with your Columbia Tools, please contact us so that we may best direct you through the proper Warranty process:

Specialized - New Zealand Stockist of Columbia Taping Tools
90A Maleme Street
Greerton, Tauranga,
Bay of Plenty,
New Zealand

Monday – Friday - 7:00am – 4:00pm
Saturday & Sunday - Closed

OR call us on 0800 255 925